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We offer a free licensing review to ensure you are using the best value licensing model and are compliant.

 

 

 

Lifetime Support

 

Lifetime Support Policy


The Lifetime Support Policy provides access to technical experts for as long as you license and continue to pay for support of your Oracle products. It is the most comprehensive support policy available and covers your entire technology environment, from database to middleware to applications, an industry first, only from Oracle.

Lifetime Support consists of three support stages: Premier Support, Extended Support, and Sustaining Support.

Support contracts are renewable annually.

 

Premier Support

Usually referred to as Software Update License & Support, this the standard level of Oracle Support Services and includes:

  • Major product and technology releases

  • Updates, fixes, security alerts, and critical patch update

  • Assistance with service requests 24 hours a day, 7 days a week

  • Access to premier web support services: OracleMetaLink ,
    Customer Connection, SupportWeb, or myPortal

  • Tax, legal, and regulatory updates

  • Upgrade scripts

  • Non-technical customer service during normal business hours

  • Certification with new Oracle products and third-party products/versions

Premier support is offered for five years from the general availability date of each release of Oracle.

Customers may elect to periodically upgrade to the latest release to remain within a Premier support contract

 

Extended Support and Sustaining Support

Although we recommend that our customers periodically update their installations to remain on a recent release within Premier Support, they may elect to remain on the installed release beyond the Premier support period in which case an Extended Support contract (with slightly reduced features) is offered at additional cost for a further three years. After this period (eight years from original release date of the version in use) "Sustaining Support" is offered.